THANK YOU FOR SUBSCRIBING
Hrtech Outlook Weekly Brief
Be first to read the latest tech news, Industry Leader's Insights, and CIO interviews of medium and large enterprises exclusively from Hrtech Outlook
Muhammad Shodiq, Head of Learning and Development at CIMB Niaga Muhammad Shodiq is an experienced Senior Vice President of Learning & Development in the banking industry, specializing in Learning & Talent Development, Corporate University strategy and Human Capital Development. Skilled in Islamic Banking, SME Banking and Financial Analysis, he has a background in Learning Transformation and Corporate Culture.
Through this article, Muhammad Shodiq shares his insights on LXPs, evolving from traditional E-learning to AI-powered platforms that prioritize personalized learning. LXPs use AI and data analytics for tailored content, support diverse learning styles and integrate with organizational systems. They boost engagement, curate content, provide analytics and align learning with business goals. HyLearn at CIMB Niaga exemplifies this, offering a digital ecosystem for customized employee development in banking and beyond.
LXP (Learning Experience Platform) is a type of personalized learning platform that provides a more engaging, user-centric and flexible approach to employee learning and development. The evolution of LXPs has been a transformative journey, shifting the focus from standardized training to highly personalized and adaptive learning experiences. The history and evolution of learning experience platforms (LXPs) and their role in transforming personalized learning journeys can be traced through the following key stages:
● 1990s-2000s Early days of E-learning: The emergence of digital learning management systems (LMS) focused on delivering standardized, one-size-fits-all training and education. Limitations in personalization and learner engagement due to the static nature of these early LMS platforms.
● 2000s-2010s shift towards learner-centric experience: Recognition of the need for more personalized and engaging learning experiences. The advent of social learning platforms, content curation tools and early iterations of LXPs that emphasized user-generated content and social interactions. Increased focus on creating personalized learning pathways and recommendations based on learner preferences and behaviors.
● 2010s-present, Integration of AI and data analytics: Rapid advancements in artificial intelligence (AI), machine learning and data analytics technologies. Incorporation of AI-powered algorithms and predictive analytics into LXPs to enable truly personalized learning experiences. Leveraging learner data to create dynamic, adaptive, and hyper-personalized learning journeys. LXPs evolved from simple content delivery platforms to comprehensive, AI-driven learning ecosystems. Seamless integration of various learning resources, including formal courses, informal content and user-generated materials. Enhanced learner engagement through gamification, social collaboration and personalized recommendations.
The key characteristics of an LXP include:
First, Personalization: LXPs use AI, data analytics and machine learning algorithms to analyze user behavior, preferences, and skills to provide personalized learning recommendations, content and pathways tailored to the individual's needs, interests and career goals. AI-powered algorithms can analyze user data, such as demographic information, past learning activities, performance and preferences, to create a comprehensive learner profile. This profile helps the LXP understand the individual's strengths, weaknesses, learning styles and career goals. This allows employees to access the most relevant and engaging content to support their specific development needs.
Second, Content Curation: LXPs aggregate learning content from various sources, both internal and external and curate it into a unified platform, making it easily accessible and searchable for users. Curate a diverse range of learning content, including formal courses, user-generated materials, and informal resources. Encourage and facilitate content creation by subject matter experts and learners to keep the LXP's content library dynamic and relevant.
Third, Learner-Centered Design: LXPs are designed with the learner in mind, prioritizing user experience, social learning, and easy content discovery over traditional, instructor-led training. LXPs incorporate social features that enable peer-to-peer learning, mentorship and knowledge sharing. This collaborative approach can foster a culture of continuous learning and development within the organization. We need to conduct a thorough assessment of the organization's learning needs, learner preferences and existing challenges. Involve end-users (learners) in the design process to ensure the LXP addresses their real-world needs and pain points. LXPs offer on-demand, multi-device access to learning resources, allowing users to learn at their own pace and in their preferred formats (e.g., video, audio, text).
Fourth, Analytics and Insights: LXPs provide data-driven insights into learner engagement, skill development, and the effectiveness of learning programs, enabling organizations to make data-driven decisions about their training initiatives. AI-driven adaptive learning algorithms can continuously monitor the learner's progress and adjust the content, pace, and difficulty level in real time. This ensures that the learning experience remains engaging, challenging and tailored to the individual's evolving needs. Data analytics can assess the learner's current skills and competencies, and then identify any gaps that need to be addressed. This information is used to create personalized learning pathways focused on building the specific skills required for the learner's career aspirations. The insights gathered from data analytics can help the LXP connect learners with the most relevant human coaches, mentors or subject matter experts to provide personalized guidance and support. LXPs collect data on user engagement, skill development, and learning outcomes. This data can provide valuable insights to HR and L&D teams to inform talent management strategies and better support employee growth
Fifth, Integration and Ecosystem: LXPs often integrate with other HR and enterprise systems, such as HR information systems, talent management platforms and collaboration tools, creating a seamless learning ecosystem. Develop an intuitive, user-friendly interface that enhances learner engagement and navigation. Seamless integration of learning with work, enabling continuous and just-in-time skill development.
In 2024, the key milestone was when an in-house HR application was developed in CIMB Niaga. It is the integrated HR solution to equip better employee experience by developing individualized & meaningful experiences for an employee at specific touchpoints to build a digital ecosystem on HR key process on learning that we call HyLearn (Hybrid Learning), one platform for all learning needs consists—LXP (personalized learning), Learning Hub (automate learning process) and KMS (learning repository). CIMB Niaga adopting an LXP platform that offers a wide range of online off-the-shelves and on-the-shelves / on-demand courses and modules tailored to various aspects of banking and also purposed-driven, including digital & data, business transformation, risk management, sales, customer service, DEI, sustainability, leadership and personal development. Using API-integrated applications provides employees with the flexibility to pursue learning at their own pace and convenience, often incorporating multimedia elements such as videos, interactive modules and assessments to promote engagement and knowledge retention. These applications offer micro-learning modules, allowing employees to consume bite-sized content on-the-go, while also enabling just-in-time learning and performance support.
The key benefits of an LXP include increased learner engagement, improved knowledge retention, more efficient skill development and better alignment between learning and business objectives. LXPs are becoming increasingly popular in the corporate learning and development landscape, as they enable organizations to deliver a more personalized, modern and effective learning experience for their employees, especially in talent & career development.
Read Also
